Southern Cross Flutes values your business and we want to be sure you are 100% satisfied with your purchase. If you have any problem with any of our flutes or other products please contact us and we’ll do our utmost to resolve any issue so that you can fully enjoy your musical experience. We stand behind our instruments completely! If the sound is affected by any structural defect, because of checking or natural cracks, we will replace the flute within 30-days of shipment or repair it thereafter. In case of accidental damage beyond these conditions, we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.

Refund

Refunds are considered in the following situation:

  • the flute arrives damaged (in which case a postage claim will be completed by us and yourself)
  • you change your mind before the flute has started to be made. There is a $60NZD admin fee which accounts also for fees associated with credit card processing.

Guarantee

We want to be sure you are 100% satisfied with your purchase, all our handcrafted flutes come with a lifetime guarantee. If there is a defect in your flute, such as a crack appearing, get in touch with us and we’ll do our best to resolve the issue. This can result in either a flute being returned for repair, or a new one crafted (this is assessed on a case by case basis).

With All Our Flutes, We Promise …

Southern Cross Flutes values your business and we want to be sure you are 100% satisfied with your purchase.

If you have any problem with any of our flutes or other products please contact us and we’ll do our utmost to resolve any issue so that you can fully enjoy your musical experience.

We stand behind our instruments completely! If the sound is affected by any structural defect, such as natural cracks, we will assess the flute and either replace it in full, or repair it.

In case of accidental damage we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.

FROM A CUSTOMER

"I ordered my flute a few months ago for my collection of sound healing instruments and I am still very happy with it. It has been a pleasure to get in contact with Todd, he kindly answered all my questions in detail. You can tell he truly loves his work and takes good care of his customers. I find this very important – the spirit of the place where your flute is made. Very good spirit here! The flutes are high quality and just incredible both in tone and craftsmanship. Look at the photos, you will know what I mean. Beautiful woods to swoon over… What a delight! I will order another flute for sure."

Carolin Nobles