Southern Cross Flutes values your business and we want to be sure you are 100% satisfied with your purchase. If you have any problem with any of our flutes or other products please contact us and we’ll do our utmost to resolve any issue so that you can fully enjoy your musical experience. We stand behind our instruments completely! If the sound is affected by any structural defect, because of checking or natural cracks, we will replace the flute within 30-days of shipment or repair it thereafter. In case of accidental damage beyond these conditions, we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.
Refund
Refunds are considered in the following situation:
- the flute arrives damaged (in which case a postage claim will be completed by us and yourself)
- you change your mind before the flute has started to be made. There is a $80NZD admin fee which accounts also for fees associated with credit card processing.
Guarantee
We want to be sure you are 100% satisfied with your purchase, all our handcrafted flutes come with a lifetime guarantee. If there is a defect in your flute, such as a crack appearing, get in touch with us and we’ll do our best to resolve the issue. This can result in either a flute being returned for repair, or a new one crafted (this is assessed on a case by case basis).
With All Our Flutes, We Promise …
Southern Cross Flutes values your business and we want to be sure you are 100% satisfied with your purchase.
If you have any problem with any of our flutes or other products please contact us and we’ll do our utmost to resolve any issue so that you can fully enjoy your musical experience.
We stand behind our instruments completely! If the sound is affected by any structural defect, such as natural cracks, we will assess the flute and either replace it in full, or repair it.
In case of accidental damage we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.
FROM A CUSTOMER
"Hey Todd
Just a quick note to thank you for crafting my flute it’s a very beautiful monster a monster size a monster to play and monster sounds when it all comes together I truly love it and I’m up for the challenge of mastering it….one thing it’s done is that it makes my other Flutes seem so much easier to play…. I’m starting to branch out into learning other scales now and I’ll start looking at learning specific pieces from there I was told just to keep playing my own way for the first year or two so as to develop my own sound and then move from there it has felt right and a good thing to do…a year or so in I’m as passionate as ever still playing most days for an hour or more… thank you for crafting by far and away the 2 best flutes I have.
When the time is right I would like you to craft my next flute that maybe sometime away as I have plenty to get on with for now … Thank you so very much I truly appreciate and love your flutes…. go well for the future I’ll contact you a little further down the road
Cheers" Johnny