Worldwide Delivery. We ship all products using New Zealand Post using their standard shipping rates. Courier and Tracked are also available if requested.

We want to be sure you are 100% satisfied with your purchase, all our handcrafted flutes come with a lifetime guarantee. Please read our terms and conditions.

Southern Cross Flutes accepts all major credit cards, Paypal, Stripe, and Bank Transfers payments. (Cheque, and cash payments are available for NZ customers). Please select at checkout.

Free shipping in New Zealand for all products, and for all products over $200NZD worldwide.

Secure Payment

Southern Cross Flutes accepts all major credit cards, Paypal and Bank Transfers payments. Cash payments are available for NZ customers. Please select your preferred payment type at checkout.

All prices are in New Zealand Dollars by default, however you can change to your own currency on the product page.

What we accept

  • Credit cards –  Your credit card details are entered at the checkout and securely stored. We use 100% PCI DSS compliant payment services. That means your payment information is always protected, and never gets seen by anyone. Even us!
  • PayPal – If you select PayPal at the checkout, you will be redirected to PayPal’s website to complete the payment. You can login to your existing PayPal account or create a new one on the spot. You can use existing funds in your PayPal account to make the payment, or use your credit card if you don’t have a PayPal account.
  • Bank transfer – If you select bank transfer at the checkout, we will display our bank account details on screen and also email them to you. You will then need to initiate a bank transfer (e.g. using your bank’s online banking service or in person at a branch). Please include your name as the payment reference. We will confirm receipt of your payment within two business days by email. If you do not hear from us within two business days of making payment, please contact us.

After purchasing with Southern Cross Flutes you will receive an email to the address provided confirming your order.

Contact Todd with any payment questions.

Deposits for Made to Order Flutes

Made to Order Flutes  require a NZD $250 deposit to confirm your order. If you have chosen a Made to Order Flute, then you are able to select the option of paying or deposit, or paying in full.

The balance of payment is required upon completion, before your flute is posted. You will be notified when your flute is ready for posting via email.

Postage

Postage within NZ

Nation-wide Postage (within New Zealand) is made with New Zealand Post, and generally takes 2-3 working days. This is free for all items on the Southern Cross Flutes website.

International Postage

Standard International Postage is made with New Zealand Post, and generally takes up to 10 working days. The International Postage Standard flat rate is free for orders over $200, and to upgrade postage with International Express Courier flat rate is NZ$65, this generally takes 4-6 working days.

Tracking

For customers who have selected International Express Courier, once your order ships you will receive tracking information to your email address from New Zealand Post. If you have not received the email notification within three business days of purchasing, please check your email spam folder first and then if needed, contact me.

Tax and Customs

Southern Cross Flute is not responsible for any additional tax that the customer may be required to pay when the flute enters their country. However, we work hard to ensure that we can prevent any additional payments being made. Talk to us about this prior to postage.  International Customs Departments have no issue with wooden flutes entering their countries, we haven’t heard of any problems relating to this.

Insurance is applied to all shipments based on the product’s value listed on the Custom Declaration Form. All shipments under NZD $2500 are automatically covered at no extra cost.

Protected

Southern Cross Flutes has custom crafted boxes, purpose built for international postage. Additionally, your flute is carefully packaged inside the box to prevent any undue bumps or knocks that might occur.

Watch Carolin Nobles unpackage her new Southern Cross Flute

Contact Todd with any postage questions.

Guarantee

Our Commitment

We want to be sure you are 100% satisfied with your purchase, all our handcrafted flutes come with a lifetime guarantee.

If you have any problem with any of our flutes or other products please contact us and we’ll do our utmost to resolve any issue so that you can fully enjoy your musical experience.

Returns Policy

We stand behind our instruments completely! If the sound is affected by any structural defect, such as natural cracks, we will assess the flute and either replace it in full, or repair it .

In case of accidental damage (such as ‘a horse bit my flute’ – true story!) we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.

Contact Todd with any returns or refund questions.

With All Our Flutes, We Promise …

Southern Cross Flutes values your business and we want to be sure you are 100% satisfied with your purchase.

If you have any problem with any of our flutes or other products please contact us and we’ll do our utmost to resolve any issue so that you can fully enjoy your musical experience.

We stand behind our instruments completely! If the sound is affected by any structural defect, such as natural cracks, we will assess the flute and either replace it in full, or repair it.

In case of accidental damage we will make every effort to repair the flute at a reasonable rate, plus the cost of return shipping.

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